Systems Operation Support packs (SOS packs)

As a Canadian Hyperion™ Implementation partner based in Toronto, we offer implementation and support services for the entire Oracle® Hyperion™ platform.

With over 15+ years of experience in Hyperion™ applications (Essbase, Planning, HFM, FDMEE, among others), both in implementation and support, we have hands-on experience, living and learning the importance of suitable and professional maintenance and support to Hyperion™ apps.

Thus, we created SYSTEMS OPERATION SUPPORT by OUTLIERS, with the main focus of addressing the specific challenges every manager faces when handling Hyperion™ apps:

  • Hard to find the right expertise in the market.
  • Expensive and high dependency in external independent consultants to support Hyperion™ Apps.
  • Hard to keep internal resources updated with Hyperion™ technology.
  • Difficulty of communication with Oracle® as end users. (SRs)

The result of this integration helps reducing total cost of Hyperion™ ownership and improves your processes.

The four different service levels agreements (SLA’s) offerred, are designed to suit your projects and specific needs, all of them providing 24/7 multilanguage support services (English, French, Spanish, Portuguese), 9-5 operation support, IT crisis management, disaster recovery solutions, advisory in emergency situations and basic development or enhancements.

We can have a consultant present in your premises within 48 hours if needed, since our base of operations is in Toronto.

We provide the support you need at a very reasonable price, once you sign up with us you’ll be fully covered.

Initial sign-up is for a three month commitment, afterwards you’ll receive the same service and commitment on a month by month contract, as long as you want. Of course, you can opt-out at any time.

We are your trusted advisor, focused on one thing: provide the service and support you need to achieve your business goals, and get you back on focusing on your business. You can take further advantage of Outliers’ expertise and engineered best practices.

Let us provide you with a detailed presentation at your earliest convenience, if you are interested un pricing and conditions, please fill in this form, and one of our associates will contact you.